LARAKHOURY LLC (“LARAKHOURY”, “we”, “our” or “us”) is committed to protecting the privacy and security of our clients and visitors to our online stores in accordance with the United Arab Emirates Privacy Principles.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from; or when you interact with us through communication channels or social media platforms.

You acknowledge and agree that we, our affiliates and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in accordance with this policy and the Privacy Act.


“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not. The types of personal information we may collect and hold about you, depending upon the interaction online includes:
- Identifying and contact information such as your name, shipping and billing addresses, email address and phone numbers;
- Information about products and services you have purchased, ordered or enquired about;
- Payment information including credit or debit card details, bank details or information in regards to other accepted payment solutions such as PayPal or Postpay method of payment and any additional information required for user authentication processes;
- Information from contacting us with feedback or complaints and details of products returned, or refunds made to you; and
- Personal information learnt about you from social media platforms and video sharing sites like Instagram, Facebook and YouTube; such as your profile picture, username, handle, likes, location and friends/followers list. 

When you visit or browse our Website, we automatically collect certain information about your device, including information about:
- Your web browser;
- IP address;
- Time zone;
- Cookies on your device;
- The web pages you visit on the Website; 
- How you got to our Website (for example, referring websites or search terms); and
- Your interactions on our Website.

We collect this information using the following technologies:
- Cookies - data files that are placed on your device or computer which often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit Further information is contained in our Cookie Policy here.
- Log files - track actions occurring on our Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels - electronic files used to record information about how you browse our Website.

From time to time, you may be able to visit our Website or deal with us anonymously or by pseudonym. However, please be aware that, if you do not provide us with certain information that we request, we may not be able to provide you with the products or services you require.


We use the personal information that we collect generally to fulfil orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and
- Communicate with you and provide information that we think may interest or benefit you, including information about our products or services, the Website, offers, competitions, promotions, events and surveys.

We may use the collected device information to:
- supply you with advertising that is more relevant to you when you are visiting our Website or other websites that promote our products;
- help us screen for potential risk and fraud (in particular, your IP address);
- improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with our Website, and to assess the success of our marketing and advertising campaigns) We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here:
- perform research and analysis about our products, services and the Website; and
- provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


With your express consent, we may use your personal information for the purposes of marketing our products and services or to inform you of new products, services, promotions or events that we believe you may be interested in. If you would like to stop receiving any of these marketing communications, you can opt out by writing to us at the contact details below and informing us that you no longer wish to receive these materials. If, at any time, you would like to stop receiving future electronic marketing messages (such as emails), you can click the “unsubscribe” link in the electronic marketing messages we send.


LARAKHOURY does not sell personal information to any third parties. However, in order to provide the products or services requested by you, we may share or disclose your personal information to the following third parties:
- LARAKHOURY contractors and service providers including shipping companies, payment service providers and software, email and website service providers on a confidential basis. These third parties may only use this information in relation to our business and are prohibited from using your personal information for promotional purposes or selling your information. Shopfiy, for example, powers our e-commerce platform so your personal information is shared with Shopify if you make a purchase on our Website. 
- Service providers and other third parties in relation to our marketing or business development efforts.
- Financial and credit card institutions to process payments, billing providers and payment gateways, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, fulfillment and delivery companies; 
- Third parties in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights; and 
- Any other person or organization that we advise you of or which you would reasonably expect.

If we sell or purchase any business or assets (in whole or in part), your personal information may be
disclosed to the prospective buyer/seller. If our business or our assets (in whole or in part) is acquired by a third party, your personal information held by LARAKHOURY may be an asset which is transferred to the buyer. 


Your personal information is stored on LARAKHOURY’s IT systems in the United Arab Emirates and on the IT systems of our contractors or service providers, some of whom are located overseas.

LARAKHOURY authorized employees are provided with access to your personal information. These employees are required to keep your information confidential and deal with it in accordance with this Privacy Policy. We use reasonable efforts to impose obligations on our contractors and service providers to do the same thing.

We take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for a purpose which it may be used or disclosed and we are not required by law or a court/tribunal order to retain the information.

The transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of any personal information transmitted through the Website. You provide your personal information to us at your own risk and we are not responsible for any unauthorized access to, and disclosure of, your personal information.


From time to time, our Website may contain links to websites operated and maintained by third parties over which we have absolutely no control. These third party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party links on our Website in no way constitutes an endorsement of such websites’ content, actions or policies. 


Please note we do not support ‘Do Not Track’.
‘Do Not Track’ is a preference you can set in your web browser to inform websites that you do not want to be tracked. We do not alter our Website’s data collection or practices when we see a ‘Do Not Track’ signal from your browser.


You have the right to request that we provide you with access to your personal information or to ask us to correct any personal information we hold about you that is out-of-date, incorrect, incomplete, or misleading. We may require proof of identity.

If you have created an account on our Website, you can update your account details by accessing your account and editing your account information. You can also contact us by submitting a request in writing to the address set out below. If we are able to, we will action your request within a reasonable timeframe (usually within 30 days) following receipt of your request.

We may decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may
charge you a reasonable fee for providing you with the information. 

If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).


You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. 
You may make a complaint about privacy to our Customer Care using the contact details set out below.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The most recent version of our Privacy Policy is accessible via this Website, so we recommend you visit this page and check our Privacy Policy regularly.


For information about our Privacy Policy, if you have any questions, or if you would like to make a complaint, please contact us using the details below: 


This Privacy Policy was last updated in September 2023.