Check the details and shipping of all the orders placed as a registered customer. If your order does not appear in the list, you can search for it by entering the order number in the field below.
Welcome to LARAKHOURY’s website located at http://www.larakhoury.com/ (the “Website”). The Website includes all subdomains present and future. LARAKHOURY hopes you enjoy your visit and/or use of the Website, which may include the purchase of goods.
LARAKHOURY is owned and operated by Lara Khoury, a duly incorporated company in the Lebanese Republic. Where the present Terms refer to “LARAKHOURY”, it may refer to “Lara Khoury”, “LK” or “we”, depending on the context.
These Terms were last modified on January 15, 2017. LARAKHOURY reserves the right, at any time and without prior notice, to modify or replace any of the Terms. It is your responsibility to check these Terms periodically for changes. Your use of the Website following the posting of any changes to the Terms constitutes acceptance of those changes.
In the Terms, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. When a Website user has made a purchase, they may be referred to as a “Client”.
Use of and browsing of the Website are at your own risk. Neither LARAKHOURY nor any party representing or otherwise affiliated with LARAKHOURY in creating or presenting the Website are liable for any direct or indirect damages arising out of your use of the Website. To the extent permitted by law and without limiting any of the foregoing, everything on the Website is provided to you without warranty, either expressed or implied. Solicited information that you submit to LARAKHOURY through the Website are subject to our Terms. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by LARAKHOURY and LARAKHOURY may use such materials in any manner that it deems appropriate.
If you have any questions about the Terms, or if you wish to inquire about and/or access any personal information LARAKHOURY holds about you, please contact LARAKHOURY’s Legal Services at firstname.lastname@example.org
Any dispute over the content or use of the Website shall be governed by the substantive laws of the Republic of Lebanon, and the Lebanese courts shall be competent to settle any such dispute.
1. General Statement of Privacy and Protection of Personal Information
2. What Does the Policy Cover?
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by LARAKHOURY when you are using or accessing the Website. This Policy also covers LARAKHOURY’s treatment of any Personal Information that LARAKHOURY may share with its business partners or other third parties under very limited circumstances. This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that LARAKHOURY does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that LARAKHOURY does not manage or employ. While we attempt to facilitate access or link to only those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access.
Finally, this Policy does not cover any Personal Information you send to LARAKHOURY via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to LARAKHOURY via these methods.
3. No Collection of Personal Information as a Matter of Course
LARAKHOURY does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account or for the mailing list, or making a purchase. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose.
4. Security of Information
LARAKHOURY uses only industry best practices (physical, electronic, and procedural) in keeping any data collected (including Personal Information) secure. In addition, LARAKHOURY uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security.
When you are making a purchase on the Website, all transaction data, including credit card information, is transferred by encrypted Secure Sockets Layer (“SSL”), the standard for internet transactions.
5. Limited Gathering of Information for Statistical, Analytical and Security Purposes
LARAKHOURY automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. LARAKHOURY also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website, with a view to introducing improvements. LARAKHOURY reserves the right to use additional analytical or statistical programs or services in the future. Where any Personal Information is transferred to a third party in this manner, this section will be updated accordingly, though there may be a delay in the update.
Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms.
6. Non-disclosure of Personal Information to Third Parties
7. Mailing List Management
LARAKHOURY uses Magento Mailing System to manage our mailing list and send out emails. Personal Information is transferred to Magento Mailing System in order for the mailing list to function properly.
You may unsubscribe from LARAKHOURY’s mailing list at any time, by following the link at the bottom of all LARAKHOURY emails.
8. Secured Payments
9. Accounts and Deletion of Personal Information
You may create an account by entering your email address and choosing a password. It is your responsibility to create a password of sufficient length and complexity, and to keep it secures, in order to ensure the security of your Personal Information that can be accesses as a Logged-in User. Clients must create an account in order to make a purchase. Logged-in Users may provide addresses for billing and delivery purposes. Clients must provide billing and delivery addresses in order to make a purchase. These addresses will be stored by LARAKHOURY, but will only be used for billing and delivery purposes on future purchases. A Logged-in User may permanently delete these stored addresses on their account page. If you wish to cancel your account and have all your Personal Information permanently deleted from our records, please contact us.
10. Tracking Technology ("Cookies")
11. Risks Associated with the Internet
Despite LARAKHOURY's efforts to ensure third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that LARAKHOURY cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.
12. Limitation of Liability
LARAKHOURY, and/or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
B. MANAGING YOUR ACCOUNT
Creating an account is required to complete any transaction on larakhoury.com. You can create an account or login to your existing account at www.larakhoury.com Registering also allows you to: - Checkout faster - Verify the status of your orders - Track orders that have been dispatched - Sign up for our newsletter to stay informed on new arrivals, trends, promotions, and sales. You can also modify your password and manage your addresses from within your LARAKHOURY account at any time. It is not possible to change your account's email address. If you wish to use a different email address, please create a new LARAKHOURY account.
2. Forgot Password?
You can reset your account password at any time at www.larakhoury.com You will be sent an email with a link to reset your password.
LARAKHOURY is an international online retailer that only carries LARAKHOURY products. Those products include selected items from the LK woman Ready to Wear line, and the LK man Ready to Wear line. Bridal pieces can be ordered separately. Please contact the LK team for more information at email@example.com
1. Eligibility to Purchase
In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested Personal Information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The Website is available only to individuals and others who meet the LARAKHOURY terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to LARAKHOURY, whose applications are acceptable to LARAKHOURY and who have authorized LARAKHOURY to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the Client are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, LARAKHOURY reserves the right to restrict multiple quantities of an item being shipped to any one Client or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where LARAKHOURY feels necessary, to transmit or to obtain personal Information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
LARAKHOURY handles sales only in USD worldwide.
3. International Duties and Taxes
International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout. Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
You can add and remove products from your shopping bag before you checkout. All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. On the checkout page, you can enter a new address, or select an address you have previously used. Please note that the price charged is determined by the shipping address entered at checkout. Next step is to select a shipping preference with DHL, as well as enter your payment information. When you are ready to place your order, click confirm. Shopping at larakhoury.com is safe. Personal Information provided on larakhoury.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please refer to the above Private Policy.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
We currently accept payment by Visa, Amex and MasterCard.
If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
6. Order Confirmation
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, labeled ORDER PLACED. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order occurs when we email you with the confirmation of your order, labeled ORDER CONFIRMATION. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of LARAKHOURY. Please check your junk or spam folders if it does not appear in your inbox. Please review the order confirmation and contact us here if you see any errors. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock, or that you do not meet the eligibility criteria set out within the Terms. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. While every effort is made to make sure details on our Website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
7. Order Status
You can verify the status of your order at any time from your LARAKHOURY account, under Order. Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped. You will receive a tracking number by email once your order has been shipped.
8. Order changes and cancellations
You can request an order change or cancellation by getting in contact with the LK team via email at firstname.lastname@example.org. Your order will be on hold until our Customer Care team can review your request.
Sizes are listed on our Website according to what’s available in our stock. Simply click on the 'Select Size' menu to view all available sizes. We understand that picking a size can be difficult sometimes, which is why you can find our size conversion chart by clicking on the 'Style Guide' tab on the product page. If you are still unsure about a product’s size, please contact our Customer Care team so that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day.
10. Promotional Codes
LARAKHOURY gives away promotional codes in particular occasions. Those promotional codes are to be added before checking out, for the promotion to apply.
11. Shipping & Handling
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, and (b) we deliver the goods to you. LARAKHOURY insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by LARAKHOURY, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our Terms and, confirm that LARAKHOURY can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
i) Shipping fees and delivery times LARAKHOURY ships exclusively with DHL worldwide. All purchases above 250$ are free worldwide. For purchases under 250$, shipment fees will be applied according to the order weight and your shipping address. Once the shipment is dispatched, the LK team will forward you the tracking number of your order. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested. All available items for sale on larakhoury.com are either determined as a Ready in Stock piece, or a Made to Order piece. The Ready in Stock items will be dispatched in 2 working days, the time for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. The Made to Order items will be dispatched in 5 working days, the time to reproduce the piece and in the particular preference of the Client. Exact shipping options and transit times will be provided at checkout. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable or responsible for delays caused by the event.
ii) Missing tracking information Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Care team so that we can assist you further.
iii) Returned to sender packages If your package is not successfully delivered and is sent back to LARAKHOURY by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
iv) How to find a delivered package? If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps. 1. Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package. 2. Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there. 3. Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered. If you are still unable to locate your package, please contact our Customer Care team so that we can assist you further.
12. Returns Policy
All returns must be authorized by us before sending merchandise back. Simply send a mail to the LK team at email@example.com to request a return authorization number within 14 days of the order's delivery date. Once you receive a Return Merchandise Authorization (RMA) from our team, you will have 20 days to send back the order. If the order is sent back past this time frame, the merchandise returned may be rejected and sent back to the customer at his own cost and at the discretion of LARAKHOURY. The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at his own cost and at the discretion of LARAKHOURY. Where provided, belts and any packaging such as dust bags, and leather tags should be included with your return. Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the LARAKHOURY warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account. The return authorization number, given to you by the LK team once the return is authorized, must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. We strongly advise you to work with certified courier companies such as DHL, FedEX or TNT. Any returns received without a return authorization number, that do not comply with the above, or that for any other reason LARAKHOURY deems unacceptable may be denied at the discretion of LARAKHOURY.
a.Permission is granted to temporarily download one copy of the materials (information or software) on Lara Khoury’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i.modify or copy the materials;
ii.use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii.attempt to decompile or reverse engineer any software contained on Lara Khoury’s web site;
iv.remove any copyright or other proprietary notations from the materials; or
v.transfer the materials to another person or “mirror” the materials on any other server.
b.This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lara Khoury at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.