Terms & Conditions
Introduction and Acceptance
LARAKHOURY is owned and operated by Lara Khoury, a duly incorporated company in the Lebanese Republic. Where the present Policy refers to “LARAKHOURY”, it may refer to Lara Khoury or LK or both, depending on the context.
The Policy was last modified on March 25th, 2019. LARAKHOURY reserves the right, at any time and without prior notice, to modify or replace any of the Policy. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes.
In this Policy, a Website visitor or user may be referred to as “you”. When a Website user has created an account and is logged in, they may be referred to as a “Logged-in User”. When a Website user has made a purchase, they may be referred to as a “Client”.
If you have any questions about the Policy, or if you wish to inquire about and/or access any personal information LARAKHOURY holds about you, please contact LARAKHOURY’s Legal Services at [email protected]
General Statement of Privacy and Protection of Personal Information
LARAKHOURY takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by LARAKHOURY when you are using or accessing the Website. This Policy also covers LARAKHOURY’s treatment of any Personal Information that LARAKHOURY may share with its business partners or other third parties under very limited circumstances.
This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that LARAKHOURY does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that LARAKHOURY does not manage or employ. While we attempt to facilitate access or link to only those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access. We have named and provided links to the most important of these Third Party Websites further in this Policy.
Finally, this Policy does not cover any Personal Information you send to LARAKHOURY via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to LARAKHOURY via these methods.
No Collection of Personal Information as a Matter of Course
LARAKHOURY does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account or for the mailing list, or making a purchase. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose.
Security of Information
LARAKHOURY uses only industry best practices (physical, electronic, and procedural) in keeping any data collected (including Personal Information) secure. In addition, LARAKHOURY uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security.
Where you are making a purchase on the Website, all transaction data, including credit card information, is transferred by encrypted Secure Sockets Layer (“SSL”), the standard for internet transactions.
Limited Gathering of Information for Statistical, Analytical and Security Purposes
LARAKHOURY automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. LARAKHOURY also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements.
LARAKHOURY reserves the right to use additional analytical or statistical programs or services in the future. Where any Personal Information is transferred to a third party in this manner, this section will be updated accordingly, though there may be a delay in the update.
Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms and Conditions.
Non-disclosure of Personal Information to Third Parties
Except as provided in the next paragraphs and the sections in this Policy regarding Analytics, Mailing List Management, Secured Payments, and Data Transfer, LARAKHOURY does not divulge any Personal Information gathered via the Website to third parties. Moreover, LARAKHOURY does not sell, rent, trade or license any Personal Information regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of LARAKHOURY are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.
LARAKHOURY uses certain third party services in order to augment the Website. Personal information may be transferred from LARAKHOURY to these third party services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. These third party services are limited to Facebook, Twitter, Tumblr, Instagram, Pinterest and Google+ for sharing of Website content. If you are not already logged in to those third party services, your Personal Information required to login to those accounts is transferred securely from LARAKHOURY to the third party services. When your Personal Information is transferred to these third party services, it is covered by their respective privacy policies, which we encourage you to read.
Mailing List Management
LARAKHOURY uses Squarespace Mailing System to manage our mailing list and send out emails. Personal Information is transferred to Squarespace Mailing System in order for the mailing list to function properly.
You may unsubscribe from LARAKHOURY’s mailing list at any time, by following the link at the bottom of all LARAKHOURY emails.
LARAKHOURY provides one method of secured payment for purchases made on the Website. You may use your credit card directly on the Website, in which case Personal Information is transferred securely to a third party payment processor, Byblos Bank.
By making a purchase on the Website, you authorize LARAKHOURY to use these payment processors and to transfer Personal Information to them, but only to the extent needed to complete the transaction. No credit card information is ever stored on servers controlled by LARAKHOURY.
Byblos Bank have our permission to store, on behalf of LARAKHOURY, the data pertaining to the executed transactions by Clients of the Website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of LARAKHOURY Clients, and for follow-up as needed. This transactional data may be used for validation and registration purposes of LARAKHOURY Clients, and to trace any fraudulent activities if necessary.
Accounts and Deletion of Personal Information
You may create an account by entering your email address and choosing a password. It is your responsibility to create a password of sufficient length and complexity, and to keep it secured, in order to ensure the security of your Personal Information that can be accessed as a Logged-in User. Clients must create an account in order to make a purchase. Logged-in Users may provide addresses for billing and delivery purposes. Clients must provide billing and delivery addresses in order to make a purchase. These addresses will be stored by LARAKHOURY, but will only be used for billing and delivery purposes on future purchases. A Logged-in User may permanently delete these stored addresses by contacting the LK team at [email protected]
Tracking Technology ("Cookies")
LARAKHOURY uses tracking technology (“cookies”) on the Website and by using the Website you agree to their use. Cookies are small text files placed on your hard drive when you visit a web site, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer.
Risks Associated with the Internet
Despite LARAKHOURY 's efforts to ensure third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that LARAKHOURY cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.
Limitation of Liability
LARAKHOURY, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
LARAKHOURY is an international online retailer that only carries LARAKHOURY products.
Those products include selected items from the LK woman Ready to Wear line, and the LK man Ready to Wear line.
Bridal pieces can be ordered. Please contact the LK team for more information [email protected]
LARAKHOURY handles sales only in USD worldwide.
International duties and taxes
International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.
Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.
You can add and remove products from your shopping bag before you checkout.
On the checkout page, you can enter a new address, or select an address you have previously used.
Please note that the price and currency charged is determined by the shipping address entered at checkout.
Next step is to select a shipping preference with DHL, as well as enter your payment information. When you are ready to place your order, click confirm.
We currently accept payment by Visa, Amex and MasterCard.
If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and get in contact with the LK team at [email protected] you see any errors.
You can verify the status of your order at any time from your LARAKHOURY account, under Order.
Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.
You will receive a tracking number by email once your order has been shipped.
Order changes and cancellations
You can request an order change or cancellation by getting in contact with the LK team via email at [email protected] Your order will be on hold until our Customer Care team can review your request.
Sizes are listed on our website according to what’s available in our stock. Simply click on the 'Select Size' menu to view all available sizes.
We understand that picking a size can be difficult sometimes, which is why you can find our size conversion chart by clicking on the 'Style Guide' tab on the product page.
If you are still unsure about a product’s size, please contact our Customer Care team at [email protected] that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day.
LARAKHOURY gives away promotional codes in particular occasions.
Those promotional codes are to be added before checking out, for the promotion to apply.
3- Shipping & Handling
Shipping fees and delivery times
LARAKHOURY ships exclusively with DHL worldwide. All purchases above 250$ are free worldwide. For purchases under 250$, shipment fees will be applied according to the order weight and your shipping address.
Once the shipment is dispatched, the LK team will forward you the tracking number of your order. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.
All available items for sale on larakhoury.com are either determined as a Ready in Stock piece, or a Made to Order piece.
The Ready in Stock items will be dispatched in 2 working days, the time for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.
The Made to Order items will be dispatched in 5 working days, the time to reproduce the piece and in the particular preference of the Client.
Exact shipping options and transit times will be provided at checkout.
Missing tracking information
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer Care team at [email protected] that we can assist you further.
Returned to sender packages
If your package is not successfully delivered and is sent back to LARAKHOURY by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
How to find a delivered package
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps.
1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
2 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
3 - Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.
If you are still unable to locate your package, please contact our Customer Care team at [email protected] that we can assist you further.
All returns must be authorized by us before sending merchandise back. Simply send a mail to the LK team at [email protected] to request a return authorization number within 14 days of the order's delivery date.
Merchandise showing any sign of use will not be accepted and will be sent back to the customer at his own cost.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of LARAKHOURY.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the LARAKHOURY warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.
The return authorization number, given to you by the LK team once the return is authorized, must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as we are not responsible for delayed or lost packages. We strongly advise you to work with certified courier companies such as DHL, FedEX or TNT.
The cost of the returned shipment will be covered by you.
Any returns received without a return authorization number, that do not comply with the above, or that for any other reason LARAKHOURY deems unacceptable may be denied at the discretion of LARAKHOURY.
5- Managing your account
Creating an account is required to complete any transaction on larakhoury.com. You can create an account or login to your existing account at www.larakhoury.com/...Registering also allows you to:
- Checkout faster
- Verify the status of your orders
- Track orders that have been dispatched
- Sign up for our newsletter to stay informed on new arrivals, trends, promotions, and sales.
You can also modify your password and manage your addresses from within your LARAKHOURY account at any time. It is not possible to change your account's email address. If you wish to use a different email address, please create a new LARAKHOURY account.
You can reset your account password at any time at www.larakhoury.com/...You will be sent an email with a link to reset your password.